Frequently Asked Questions

Everything you need to know about upgrading your home with Kirby Systems.

What is the typical shipping timeframe for furniture and large items?

Standard delivery for large home items typically takes 7-14 business days. Once your order is processed, you will receive a tracking number and a scheduled delivery window from our freight partners.

Do you offer professional installation services?

Yes, Kirby Systems offers 'White Glove' delivery and installation for an additional fee. This includes room-of-choice placement, full assembly, and removal of all packaging materials.

What is your return policy for home decor and hardware?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and installed hardware are final sale and cannot be returned.

Are your products covered by a warranty?

All Kirby Systems structural pieces come with a 1-year limited warranty covering manufacturing defects. Specific premium collections may offer extended 5-year coverage.

Can I request fabric or material swatches before purchasing?

Absolutely. We offer complimentary swatch kits for our upholstery and cabinetry lines to ensure the textures and colors perfectly match your home's aesthetic.

What payment methods do you accept?

We accept all major credit cards, PayPal, and flexible financing options through Affirm, allowing you to pay for your home upgrades over time.